Shipping policy

ORDER PROCESSING TIME

All orders will be processed within 2-3 business days, regardless of the shipping method selected at checkout. We process and ship orders Monday through Friday, excluding weekends and holidays.

During peak periods, such as the holiday season (mid-November through December), please allow up to 4-6 business days for order processing due to increased order volumes. For example, if you place an order on Tuesday, it may be shipped by the following Tuesday at the latest.

Orders may be delayed due to incomplete or inaccurate checkout details, such as an incorrect shipping address.

  • If a wrong shipping address is provided, customers have up to 2 hours after purchase to request changes.
  • To update order details, please contact support@bia-activewear.com as soon as possible.
  • We are not responsible for errors in shipping addresses entered by the customer. See our Wrong Address Disclaimer below for further details.

 

ESTIMATED SHIPPING TIME

Shipping times typically range between:
📦 5-10 Business Days

During the holiday season (mid-November through December), shipping times may be extended by an additional 1-2 weeks due to high order volumes and potential carrier delays.

⚠ Note: Where and when applicable, shipping times depend on customs clearance procedures, which vary by country. Some countries process packages faster than others.

Possible Shipping Delays

Shipping times may be affected by factors outside of our control, including but not limited to:

  • Customs clearance delays
  • Weather conditions
  • Strikes or industry disputes
  • Holiday seasons and high order volumes
  • Carrier-related issues

We strive to keep customers informed about any delays affecting their orders.

 

SHIPPING GUARANTEE

We are committed to ensuring your order reaches you as expected. If your package does not arrive within 40 days, we will offer a free replacement or full refund:

 

To request a refund or replacement, please contact support@bia-activewear.com with your order details.

 

CUSTOMS DUTIES & TAXES

Some orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the order total and must be paid by the recipient.

  • The responsibility for customs fees falls on the customer.
  • We recommend checking with your country's customs office for specific regulations before placing an order.

🚨 Note: We are not responsible for any delays caused by customs clearance processes or additional charges imposed upon arrival.

 

WRONG ADDRESS DISCLAIMER

It is the customer’s responsibility to provide an accurate shipping address at checkout.

  • Once an order is placed, we cannot guarantee address changes, after 2 hours from order placement, due to our processing schedule.
  • If an order is already being processed or shipped, we cannot modify the shipping details.

If an incorrect address results in a failed delivery:

  • The package may be returned to our facility by the postal service of the arriving country. In such cases, we will issue a full refund upon arrival.
  • If the package is not returned, we are not liable for replacement or refund.

To avoid issues, double-check your shipping details before completing your order.

 

RETURNS

By placing an order, the customer agrees to cover the cost of any returns or exchanges unless otherwise stated in our [Return Policy].

For more information on how to initiate a return, please refer to our [Return Policy] or contact support@bia-activewear.com.